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Store Performance Director

2 months ago

Grand Rapids, Michigan, United States C3 Industries Full time

**Job Summary**

C3 Industries is seeking an experienced Retail Regional Manager to lead our retail operations in Michigan. As a key member of our leadership team, you will be responsible for driving sales, customer satisfaction, and profitability across our retail portfolio.

**Key Responsibilities**

• Oversee all aspects of retail performance, ensuring efficient and sound operations, maximum profit, and a best-in-class store experience.

• Establish and ensure key performance indicators (KPI) are being tracked and maintained in all store locations.

• Anticipate market trends and opportunities by analyzing existing product performance, customer insights, and individual store KPIs.

• Manage the purchasing and procurement of product mixes per location; set pricing and promotional strategies.

• Ensure best-in-class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.

• Maintain active presence in the stores and provide support for in-store events.

• Analyze and create weekly, monthly, and quarterly sales reports.

• Partner with Senior Leadership to develop, execute, and evaluate strategies for opening new retail locations.

• Develop initial store operating budget in coordination with Store Manager and Finance Department.

• Establish staffing levels for new stores and partner with Human Resources to ensure a proper hiring plan is in place.

• Ensure successful implementation of POS system in new locations, including employee training.

• Maintain physical presence throughout store set up and store openings.

• Collaborate with product and marketing teams to plan product allocation, merchandising plans, promotional signage, and social media strategies.

• Partner with cross-functional leaders and Store Managers to monitor store inventory, staffing, and other critical operational functions to optimize store performance.

• Implement Standard Operating Procedures for all retail locations, and ensure they are in full compliance with local, state, and federal laws.

**Requirements**

• Bachelor's degree and years of experience managing multiple brick-and-mortar retail locations.

• Comprehensive knowledge of retail operations, merchandising, and new store launches.

• Establishing and tracking KPIs and metrics.

• Proficient in Microsoft Office applications and POS systems.

• Ability to drive proven improvements across all areas managed.

• Proven ability to establish strong credibility and build relationships and operate in a highly fluid industry environment.

• Passionate about the cannabis industry and thrives in a dynamic, high-growth environment.

• Regular travel to assigned locations is required.

• Must be at least 21 years of age and able to pass a background check.

• Ability to build and lead a best-in-class retail team.

• Commitment to quality, performance, and deliverables.