Mobile Associate, Store-in-Store Specialist

1 day ago

Grand Rapids, Michigan, United States T-Mobile Full time
Job Title: Mobile Associate, Store-in-Store

At T-Mobile, we're committed to empowering our employees to succeed. As a Mobile Associate, Store-in-Store, you'll play a vital role in bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, driving sales, and building strong relationships with customers.

Key Responsibilities:
  • Engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reach out to potential customers to further drive sales activity in your location.
Requirements:
  • High School Diploma/GED (Required)
  • 30 days T-Mobile Mobile Associate experience (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Benefits:

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

As a T-Mobile employee, you'll have the opportunity to grow and develop your career, with a focus on customer satisfaction, teamwork, and sales performance. If you're passionate about delivering exceptional customer experiences and driving sales, we encourage you to apply for this exciting opportunity.

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