Business Development Manager, Customer Service Specialist
3 weeks ago
Estimated Salary:$90,000 - $120,000 per year
About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team in North America. As a key member of our account services team, you will be responsible for managing the order book of assigned accounts, including sales orders and bulk orders.
Responsibilities- Order Management: Manage the full order life cycle, including internal coordination with sales, sales planning, demand planning, procurement, compliance, credit, allocations, and warehousing.
- Account Management: Serve as a main point of contact and liaison between the account, internal operations team, and sales.
- Troubleshooting: Troubleshoot, communicate, and resolve order book issues with accounts.
- Analytics and Planning: Analyze order book performance and develop/executed plans to meet customer requirements and sales goals.
- Credit and Returns: Work with the credit and return teams to assist customer needs and manage chargeback disputes.
- KPIs and Reporting: Present monthly KPIs to customer service management and manage daily EDI uploads.
- Mentorship: Act as a mentor for peers.
- Representation: Meet and represent the department with sales and accounts, including business travel.
- Problem-Solving: Provide proactive solutions, utilizing best judgment to resolve issues.
- Bachelor's or Associate's Degree: Preferred degree in a relevant field.
- Customer Service Experience: 5+ years of customer service experience, preferably in retail or athletic footwear/apparel industry.
- Teamwork and Collaboration: Ability to work and collaborate with cross-functional teams.
- Advanced Excel Knowledge: Required skillset.
- Time Management and Prioritization: Ability to utilize successful time management and prioritization skills.
- Business Processes and JESTA Knowledge: Advanced understanding of business processes and JESTA knowledge.
- Domestic Travel: Domestic travel may be required.
PUMA is an equal opportunity employer. We value diversity and inclusion in our workplace and strive to create a culture where everyone feels welcome and empowered to succeed.
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