Service Manager
1 month ago
Rogers Electric Inc. is a leading electrical contractor with a strong presence in the United States. With over 1500 employees and 12 offices nationwide, we offer a wide range of services, including electrical construction, data and lighting installation, and preventative maintenance.
Our CultureWe pride ourselves on being a family-owned business that treats our team members like extended family. Our goal is to create a positive, team-focused work environment where our employees can thrive and grow professionally. We offer a range of benefits, including health insurance, paid time off, and a generous 401k plan.
Job SummaryWe are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will have a strong background in electrical operations, excellent communication skills, and the ability to lead and motivate a team.
Key Responsibilities- Maintain a high level of professionalism and patience with coworkers and customers
- Delegate and supervise tasks assigned to various people and departments
- Manage work order flow from dispatch to billing
- Answer incoming calls regarding service questions, scheduling, and general customer concerns
- Oversee the dispatching of technicians to maximize efficiency and reduce cancellations
- Monitor performance of field technicians and advise them on proper customer service and quality workmanship
- Assist in hiring, scheduling, counseling, training, and disciplining of employees
- Ability to communicate in a professional, courteous, and knowledgeable manner
- Some After Hours oversight is required as support can be needed for company success
- 10+ years of field experience as a Journeyman Electrician, Foreman, or equivalent combination of education and experience
- 2+ years of project management is a plus
- Good written and verbal communication skills
- Punctual and committed to regular attendance
- Highly motivated, self-starter who is flexible and has a positive attitude
- Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology
- Positive, team-focused work environment with opportunities for advancement
- Health insurance - medical, dental, and vision
- Additional benefits to include: life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)
- Paid-time off and paid holidays
- Full gym with group fitness classes and personal trainers
- Collaborative office environment equipped with walking treadmills, open work space, and casual office dress code
- $100 employee referral bonus
- Rogers Café (fully stocked coffee, beverages, snacks, etc.)
- Other exceptional perks
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