Field Service Technician

3 weeks ago


San Francisco, California, United States Bell and Howell Full time

Job Summary:

The Field Service Technician will serve as the primary customer contact for technical and service-related problems on a wide range of industrial equipment. The successful candidate will diagnose electronic, mechanical, and software failures, using established procedures provided by our highly rated service training department.

Key Responsibilities:

  • Install, troubleshoot, and repair industrial products, including printing and packaging equipment, cash recycling products, and credit card attaching and processing systems.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Determine the most cost-effective repair/resolution to minimize customer downtime.

Requirements:

  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training.
  • 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.

Work Environment:

This position requires minimal travel in the United States and Canada for training and other requirements. For field-only work, local travel time could be greater than 50%.

Physical Requirements:

  • Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment.
  • Lifting up to 70 pounds.
  • Walking, standing, using hands to feel objects, reaching, and balance.
  • Bending, stooping, kneeling, crouching, and/or crawling for periods of time.

Equal Opportunity Employer:

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin, or any other characteristic protected by federal, state, or local law.



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