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Established in 1945, Pattons has been a leader in delivering efficient, reliable, and advanced compressed air systems to various industries across the Southeast. As part of the ELGi Equipments Ltd. family since 2012, we are on a path of substantial growth, focusing on enhancing our talent and technology to expand our reach in North America and beyond.
Our commitment to quality and service is driven by the dedication and skills of our team members. We strive for excellence by offering competitive compensation, comprehensive benefits, professional development opportunities, and challenging career paths for our valued employees.
Position Overview
The Service Coordinator plays a vital role in enhancing operational efficiency at the Pattons branch by delivering administrative support with an emphasis on customer satisfaction, responsiveness, precision, and thorough follow-up.
Key Responsibilities:
- Provide administrative assistance, including maintaining both electronic and physical records, logs, and files pertinent to branch operations.
- Create, monitor, and input documentation such as service agreements and expenses related to service calls into the Enterprise Resource Planning (ERP) system.
- Address customer and vendor inquiries via phone and email.
- Generate, distribute, and monitor customer invoices and credit memos.
- Assist in the collection of outstanding invoices from customers.
- Act as a backup to the service manager for scheduling and dispatching field service jobs.
- Manage record requests for audits and other inquiries.
- Provide backup support for customer parts requests.
- Perform additional tasks as assigned.
The Service Coordinator position may align with your skills if you possess the following minimum qualifications:
- A minimum of a two-year degree or three years of relevant experience.
- At least two years of experience in an administrative support role and one year in a customer-facing position.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Strong written and verbal communication abilities.
- Exceptional customer service skills.
- Experience with an Enterprise Resource Planning (ERP) system.
- Strong organizational, time management, and prioritization skills in a dynamic environment.
- A keen attention to detail.
