Public Benefits Specialist 2

2 weeks ago

Tumwater WA USA, United States State of Washington Full time
Job Summary

We are seeking a highly skilled and motivated Public Benefits Specialist 2 to join our team at the Washington State Department of Revenue. As a key member of our team, you will be responsible for providing exceptional customer service to applicants and stakeholders, ensuring accurate and timely processing of applications, and collaborating with colleagues to achieve program goals.

Key Responsibilities
  • Provide direct customer service to WFTC applicants, including supporting individuals and organizations that work with WFTC applicants.
  • Explain program requirements, application procedures, and verification needs.
  • Answer all questions regarding the WFTC program and refer customers to optional services and other agencies as required.
  • Take action to ensure that limited English proficient clients receive properly translated forms and translation services.
  • Support mail processing efforts in person in the Tumwater Headquarters office.
Qualifications

To be considered for this role, you must have:

  • 6 months of experience as a Public Benefits Specialist 1 or equivalent.
  • An Associate degree and/or one year of experience in a call center or customer service environment, examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information, providing customer service in a high-volume setting.
Preferred Qualifications

Preference may be given to candidates who possess:

  • Ability to interpret public laws and policies and the ability to make independent decisions.
  • Excellent verbal communication skills.
  • Ability to learn and effectively use telephony systems and associated technology.
  • Ability to apply technical regulations and procedures and analyze complex situations.
  • Ability to work effectively in a fast-paced office and be able to demonstrate flexibility in completing multiple assignments while meeting performance standards.
  • Bilingual ability.
What We Offer

As a Public Benefits Specialist 2 with the Washington State Department of Revenue, you will enjoy a competitive benefits package, including:

  • Medical, dental, and vision coverage.
  • Basic life and long-term disability insurance.
  • Deferred compensation plans.
  • Generous paid leave and holidays.
  • Opportunities for professional growth and development.
How to Apply

To apply for this exciting opportunity, please submit your application, including a letter of interest and three or more professional references with current contact information. We look forward to hearing from you

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