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Family Support Case Manager

2 months ago

New York, United States Osborne Association Full time
Job Overview

The Osborne Association is dedicated to supporting individuals, families, and communities impacted by the criminal justice system. Our programs are designed to facilitate healing, restoration, and growth. We actively challenge systemic issues related to racism and punitive measures, advocating for policies that foster genuine safety, justice, and freedom.

Our organization is rooted in core values that emphasize the potential for change, the importance of shared humanity, and a commitment to justice and equity. We strive to uphold our promises and advocate passionately for individuals and principles.

We are currently seeking a Case Manager for our Kinship Reentry Program. This role involves delivering essential services to families, including referrals, counseling, and crisis intervention/prevention. The Case Manager will be responsible for implementing and coordinating services, as well as monitoring and evaluating outcomes for each family. This position will maintain relationships with referral partners and reentry service providers while providing comprehensive case management to participating families. The Case Manager will oversee a caseload and report directly to the Program Coordinator.

Compensation: $27.47 per hour

Key Responsibilities:

  • Conduct direct services such as assessments and intakes
  • Document service activities, including case notes, in Osborne's database
  • Prepare and submit correspondence and reports to validate program processes as required
  • Review screening forms of new participants and make necessary referrals
  • Compose detailed progress notes highlighting relevant participant information
  • Provide supportive counseling to families
  • Engage in crisis intervention as needed
  • Conduct routine home visits
  • Monitor and document client progress towards service plan goals
  • Identify and access external services and resources
  • Facilitate orientation sessions
  • Prepare for audits as necessary
  • Follow up with participants to assess satisfaction
  • Contribute ideas for program development and innovation
  • Attend required training sessions
  • Assist in recruitment and outreach efforts
  • In-person collaboration with colleagues is essential
  • Perform additional duties as assigned

Qualifications:

  • Bachelor's degree in criminal justice, social work, or psychology; or a High School Diploma with 5 years of progressive case management experience with families in the criminal justice system
  • At least one year of relevant case management experience
  • Experience working with families affected by the criminal justice system

Essential Skills:

  • Engaging personality with strong attention to detail
  • Excellent oral and written communication, time management, and organizational skills
  • Ability to work some evenings and occasional weekends
  • Proficient in CARES, MS Word, Excel, Google Suite, and database management
  • Familiarity with community resources
  • Problem-solving and conflict resolution skills
  • Calm demeanor in crisis situations
  • Local travel as required
  • Proven ability to collaborate effectively with diverse groups
  • Capacity to manage multiple tasks under pressure

Benefits:

Osborne offers a comprehensive benefits package, including four weeks of vacation, tuition reimbursement, a flexible work schedule, and excellent medical, dental, and vision insurance, along with a 403(b) retirement plan with company matching. We prioritize career development through ongoing training and individualized development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. We actively support the advancement of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for considering a career with the Osborne Association. Please include a cover letter with your application. Due to the high volume of interest, we are unable to respond to each application individually.

Note: Salary is based on experience and qualifications.