Clinical Assistant
4 weeks ago
Job Summary:
We are seeking a highly skilled Clinical Assistant to join our team at Penn Medicine Lancaster General Health. As a Clinical Assistant, you will provide clinical support services to patients in a provider's office under the supervision and direction of a provider and/or licensed nurse. Your primary responsibility will be to provide exceptional patient care, ensuring a positive experience for our patients and their families.
Key Responsibilities:
- Greets and shows patients to exam rooms, preparing them for visits with providers according to established rooming standards.
- Verifies patient information by interviewing patients to obtain pertinent medical information, accurately documenting medical and social history, and purpose of visit in the patient chart.
- Prepares patients for exams by measuring vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and accurately records information in the patient chart.
- Prepares and assists providers with various procedures, minor surgeries, and other exams as designated by the provider.
- Performs various tests and procedures upon the request of the provider, including but not limited to hearing tests, EKGs, vision screenings, phlebotomy, and collecting lab specimens.
- Performs various front office responsibilities, including but not limited to scheduling, registration, check-in, check-out, and monitoring work queues.
- Assures exam rooms are adequately supplied and cleaned after each patient visit, maintaining and cleaning medical instruments and equipment after each procedure.
- Assists with proactive outreach for patients requiring preventive and chronic disease services.
- Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
- Assists in coordination of referrals, education, and community resources.
- Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
- Participates in daily huddles with the provider.
- Provides assistance to patients when entering and exiting the building.
- Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues, communicating with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority.
- Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
- Adheres to all Lancaster General Health policies and procedures.
MINIMUM REQUIRED QUALIFICATIONS:
- High School Diploma or equivalent
- A Medical Assistant degree or certificate, certification as a Certified Nursing Assistant, or previous work experience as a Patient Care Assistant or Medical Assistant, or for Occupational Health positions only, other prior hospital experience will be considered.
- One (1) to two (2) years of clinical experience in a physician's office.
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance at The Pennsylvania College of Health Sciences, paid time off and paid holidays, shift, weekend, and on-call differentials, health, dental, and vision coverage, short-term and long-term disability, retirement savings account with company matching, child care subsidies, and onsite gym and fitness classes.
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