Ceremony Support Specialist
1 month ago
We celebrate lives. Our associates celebrate our associates.
At SCI, we strive to provide exceptional support to our clients and their families during the most difficult times. We are seeking a dedicated Ceremony Support Specialist to join our team in Santa Ana.
Job Summary:
The Ceremony Support Specialist is responsible for providing administrative and logistical support for funeral services, cremations, and other ceremonies. This role involves working closely with clients, families, and internal teams to ensure seamless execution of events.
Main Responsibilities:
- Prepare for services by setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes or mementos.
- Ensure proper care and storage of items used during services.
- Assist with documentation related to services, cremations, and maintenance tasks as directed by management.
- Lift and dress deceased remains, or operate the crematory, adhering to company regulations and laws.
- Perform various office duties, including answering phones, operating equipment, and running errands.
- Act as an usher, parking cars or performing transportation requirements as needed.
- Drive Funeral Home vehicles for services and picking up families.
- Provide refreshments (where allowed by law) and ensure facilities are clean and well-maintained.
- Support visitations, memorial, and funeral services, including setup, family item delivery, and dressing/de-casketing.
- Prepare documents for services, cremations, and maintenance tasks.
- Greet and assist client families and others entering the office for information and assistance.
- Accommodate family needs during services and/or visitations.
Requirements:
- High school diploma or equivalent required.
- Previous customer service and sales experience preferred.
- Proficiency with MS Office suite and databases desired; willingness to learn required.
- Valid state driver's license with an acceptable driving record necessary.
Skills and Qualities:
- High level of compassion and integrity.
- Clear and concise verbal and written communication skills.
- Professional behavior and teamwork abilities.
Compensation:
Salary: $16.00-$19.00 per hour.
Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, health savings account, sick leave, short-term disability, long-term disability, life insurance, accidental death/dismemberment insurance, dependent life insurance, and 401(k) retirement plan with company match.
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