Broadcast Solutions Specialist

4 weeks ago


New York, New York, United States Evertz Microsystems Full time

Job Summary

Evertz Microsystems is seeking a skilled Broadcast Solutions Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert technical guidance and support to our customers worldwide.

Key Responsibilities

  • Provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes
  • Recommend solutions using various levels of technical language appropriate to the customer
  • Support the development of product communications by generating customer guides and providing technical writing groups with information
  • Install products or systems at customer sites and deliver training to customers

Requirements

  • Electrical, Electronic, or Computer Electronic Technician Diploma required
  • Direct experience with Server Hardware, Linux OS, and Network setup is an asset
  • Similar experience will be considered an asset
  • Unparalleled desire to help customers and deliver service excellence
  • Passion for technology and learning new software and hardware products
  • Problem-solving ability and ability to react to changing situations
  • Must be eligible for international travel and able to work alone with little or no supervision

About Evertz Microsystems

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery.



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