Customer Service Representative

3 weeks ago


Quincy, Massachusetts, United States Boston Scientific Full time
About the Role:

As a Customer Care Representative at Boston Scientific, you will be responsible for processing and responding to customer orders and inquiries. This includes processing medical device orders, tracking shipments, handling product information requests, and resolving hospital emergencies for Boston Scientific Corporation products.

Your Responsibilities Will Include:
  • Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via fax or telephone. Triage incoming faxes and handle as appropriate (e.g., enter orders, forward faxes to other departments as appropriate, delete junk faxes, etc.).
  • Track shipments for customers. Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information.
  • Call within the corporation, including distribution, marketing, sales management, and other departments to obtain answers and solutions to customer requests.
  • Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.).
Required Qualifications:
  • 1 Year with Associate in Arts degree/diploma, or an equivalent combination of education/work experience.
At Boston Scientific, we are committed to advancing science for life by solving the challenges that matter most. We are a global business and a global corporate citizen, and we recognize that nurturing a diverse and inclusive workplace helps us be more innovative. We stand for inclusion, equality, and opportunity for all, and we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. We maintain a prohibited substance-free workplace and comply with all applicable state and federal law and healthcare credentialing requirements.


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