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Restaurant Supervisor

2 months ago

Bloomington, United States Great Wolf Resorts Full time
Restaurant Supervisor Job Description

At Great Wolf Resorts, we are seeking a skilled Restaurant Supervisor to join our team. As a critical member of our hospitality team, you will be responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed.

Key Responsibilities:
  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provide administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service; work with management to investigate and resolve guest concerns
  • Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Requirements:
  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen
Preferred Qualifications:
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy
Physical Requirements:
  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.