Food Quality Manager

2 weeks ago

Trevose, Pennsylvania, United States Friendlys Restaurants Full time
Job Summary

We are seeking a highly skilled and experienced Food Quality Manager to join our team at Friendly's Restaurants. As a key member of our operations team, you will be responsible for ensuring the highest standards of food quality and safety across our restaurants.

Key Responsibilities
  • Manage daily restaurant operations with a focus on flawless execution, increasing profit, and enhancing the guest experience.
  • Labor Scheduling: Achieve proper production levels to deliver excellent service using and adhering to Friendly's hiring methods and standards.
  • Food Cost Control: Conduct weekly food inventory, food prep via forecast, food sanitation evaluation, and action plans to ensure proper execution of all Friendly's food handling procedures and recipes.
  • Operating responsibly and efficiently within theoretical food cost expectations.
  • Crew Training and Certification: Execute FOH/BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations.
  • Engage team members through engagement, WOW recognition, restaurant communications, and annual safety training.
  • Crew professional development roadmap (PDR) execution.
  • Recruitment and Selection: Interview BOH candidates.
  • Maintenance and Repair: Monitor service, manage M&R declining budget, facilities-related issues, and action plans on BOH.
Requirements
  • Minimum of three years of restaurant management experience.
  • Proven track record of achieving results and building successful teams.
  • High school graduate or GED equivalent.
About Friendly's Restaurants

At Friendly's, we are committed to providing our guests with a warm and welcoming experience. Our restaurants are a place where family and friends gather to create great memories. We are dedicated to working hard every day to make those memories even better with warmer welcomes, friendlier service, and cleaner restaurants.

We offer a wide range of menu options, including our made-to-order Friendly's Big Beef Burgers and signature SuperMelt Sandwiches. Our menu is constantly evolving to meet the changing tastes and preferences of our guests. And, of course, every meal is followed by our unbelievable homemade ice cream.

We are proud to be a part of the Friendly's family, which has been serving our guests for over 70 years. We are committed to maintaining the high standards of quality and service that have made us a beloved institution in the community.

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