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Analyst II for Customer Support
2 months ago
Role Summary:
As a pivotal member of our team, you will engage in data analysis to enhance customer service operations. Your insights will drive strategic decisions and improve service delivery.
Key Responsibilities:
- Data Analysis: Utilize advanced Microsoft Suite tools, especially Excel and Power BI, to create insightful dashboards and reports.
- Data Consolidation: Gather, integrate, and analyze data to identify trends and gaps in customer service.
- Project Management: Demonstrate exceptional time management skills to juggle multiple projects and deadlines effectively.
- Team Collaboration: Work closely with a diverse team and various directors to ensure alignment and collaboration.
- Presentation Skills: Prepare and deliver presentations that communicate your findings and recommendations.
Stakeholder Engagement:
Collaborate with key stakeholders, including Store Operations and Merchandising, by:
- Researching impactful business trends and sharing insights with leadership.
- Conducting root cause analyses to address specific issues.
- Understanding stakeholder needs and identifying collaboration opportunities.
- Developing and managing partnership plans.
- Evaluating the success of collaborative efforts and enhancing client service processes.
Customer Service Mitigation:
Implement customer service mitigation strategies by:
- Assessing and sharing trends in customer service.
- Identifying opportunities to minimize customer contacts.
- Incorporating insights into effective mitigation plans.
- Collaborating with stakeholders to finalize and execute these plans.
Cross-Functional Support:
Contribute to cross-functional projects by:
- Providing insights on project plans and analyzing potential impacts.
- Tracking project milestones and addressing any issues that arise.
- Supporting the implementation of project initiatives.
Operational Excellence:
Drive customer service operations by:
- Staying informed on industry trends and best practices.
- Implementing process improvements that enhance service metrics.
- Evaluating the effectiveness of customer service actions and communicating results.
- Proactively anticipating operational needs and proposing solutions.
Expertise Development:
Utilize your expertise to develop and enhance action plans by:
- Providing guidance on best practices and aligning efforts with business needs.
- Building commitment among team members and stakeholders.
Business Solutions Implementation:
Support the execution of business solutions by:
- Building strong relationships with stakeholders.
- Identifying and addressing business needs.
- Monitoring progress and recognizing improvement opportunities.
Compliance and Ethics:
Model compliance with company policies and support the mission and values of Walmart by:
- Incorporating ethical standards into business plans.
- Demonstrating integrity in all business processes.
Walmart's Commitment:
At Walmart, we are dedicated to fostering a culture of integrity, accountability, and respect for diversity. We believe in empowering our associates and providing them with the tools and resources they need to succeed.