Feedyard Software Service Technician
4 weeks ago
The role of Service Technician for Feedyard Software & Networking involves providing technical support, maintenance, and repair for Animal Health International Inc. software. As a key member of our team, you will be responsible for ensuring the smooth operation of our software applications and providing comprehensive support to our customers in the feed yard industry.
Key Responsibilities
- Provide technical support and maintenance for Animal Health International Inc. software, including troubleshooting and resolving software and network issues.
- Respond to customer service calls and provide timely and effective solutions to ensure customer satisfaction.
- Install and configure software and network systems for new and existing customer sites.
- Provide training and technical assistance to customers to ensure they are able to effectively use our software applications.
- Maintain accurate records and documentation of all service calls and activities.
Requirements
- High school diploma or equivalent required.
- 0-2 years of experience in a technical or software-related field preferred.
- Valid driver's license and clean driving record required.
- Ability to design, install, and configure simple wired and wireless networks.
- Strong customer service skills and ability to work effectively in a team environment.
Travel and On-Call
- This position requires same-day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
- On-call status is required for this position.
Environmental Factors
- This position requires traveling to customer locations and providing services and support to customers.
The potential compensation range for this role is $23.41 per hour.
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