Service Technician

4 weeks ago


Sterling Heights, Michigan, United States Test Products, Inc. (TPI) Full time
Job Description

At Test Products, Inc. (TPI), we're committed to delivering high-quality technical support to our customers. As a Service Technician, you'll work closely with our management team to ensure efficient and timely support. Your role will involve collaborating with Electrical and Mechanical designers to install, validate, troubleshoot, and service test equipment as needed. You'll also coordinate activities with Project Managers and supervisors to ensure smooth project execution.

This is a full-time role with standard working hours from Monday to Friday, 7:00 a.m. to 3:30 p.m. However, you'll be expected to adapt your schedule to meet the needs of our customers while working offsite. Compensation for this role is $25-$28 an hour.

Responsibilities:
  • Travel within the U.S., Canada, and Mexico as required.
  • Act as a safety leader and prioritize safety in all responsibilities.
  • Understand customer requirements and provide solutions to problems with products and equipment.
  • Service customer equipment to maintain optimum performance.
  • Instruct customers on how to use and service our equipment.
  • Identify test equipment problems and communicate them to the appropriate staff representatives.
  • Maintain accurate and timely reports on work activities and time utilization.
  • Participate in the installation, setup, start-up, and validation of new test equipment.
  • Provide input into the design, installation, and start-up of test equipment manufactured by TPI.
  • Set up your own travel arrangements when necessary.
  • Work on special projects as assigned to assist design engineers and other TPI employees.
  • Establish and maintain effective relations with customers, sales personnel, and internal staff personnel.
  • Uphold the company's Core Values.
  • Perform other duties as assigned.
Qualifications:
  • Effective communication skills to interact with co-management, customers, and employees.
  • Ability to anticipate and solve practical problems or resolve issues.
  • Provide training on software and hardware products for customers.
  • Experience with industrial and automotive electronics, including wiring, controls, serial communications, and network configuration.
  • Provide repair services on products.
  • Install new products and ensure they meet customer expectations and application needs.
  • Provide technical support in person and via phone/computer.
  • Train new personnel within the organization and representative organizations.
  • Produce written reports and documents as required in a timely manner.
  • Organize and manage administrative functions, including submitting paperwork and scheduling travel.
  • Handle and transport tools and equipment used during visits to customer job sites.

Required education and experience include an Associate Degree in Electrical Technology, Computer Science, or equivalent technical degree, and 2-5 years of experience in automotive electronics technology or a related field.


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