Hospitality and Support Services Representative

7 days ago


Decatur Georgia, United States Emory Healthcare Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Emory Healthcare. As a key member of our support services team, you will be responsible for providing exceptional service to patients, guests, and employees, ensuring a welcoming and supportive environment in our facilities.

Key Responsibilities
  • Provide wayfinding information and directions to guests, including specifics about each department within the facility.
  • Communicate services and capabilities of each facility to guests and patients.
  • Respond to incoming calls for directions and related information promptly and effectively.
  • Provide coverage as needed for the front desk and lobby, maintaining a clean and organized environment.
  • Disburses refunds for vending machines and issues tokens and valet parking passes when necessary.
  • Maintains lost and found, and provides paging in emergency situations.
  • Provides information in person regarding patients, staff, and hospital activities to callers or guests.
  • Maintains community information, including local restaurants, hotels, banks, transportation, and special events.
  • Serves as coordinator for events, such as the Peachtree Road Race, and maintains complete inventory of brochures, directories, and maps.
  • Inventories, locates, repairs, and cleans wheelchairs, and keeps oxygen and emergency supplies updated and available for immediate use.
  • Keeps the entrance, motor lobby, and driveway area of each facility free of trash and debris.
  • Reports all spills and accidents to the appropriate department, and aids valet service with traffic problems.
  • Assists with safety drills and has a working knowledge of computers and IDX.
Requirements
  • A high school diploma or equivalent is preferred.
  • Supporting a diverse, equitable, and inclusive culture is essential.
  • Emory Healthcare is committed to providing equal opportunities and access to all individuals, regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and/or veteran's status.


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