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Customer Service Representative

2 months ago

Alexandria, Virginia, United States ECI Concepts Full time
Job Overview

We are a leading marketing agency, ECI Concepts, seeking a highly skilled Customer Service Representative to join our team on a permanent basis.

This role offers the opportunity to work with our marketing associates and product specialists to deliver exceptional customer experiences across our client portfolio.

Key Responsibilities:

  • Provide top-notch in-person service to each of our clients
  • Manage daily client sales transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
  • Maintain client confidentiality at all times
  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  • Communicate clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

Our Company Values:

  • Leadership: We prioritize our team's success, putting their needs before our own personal gain
  • Honesty: We maintain a culture of trust and integrity, ensuring honesty in all our interactions
  • Growth: We measure growth by the tenacity in someone's work ethic, guaranteeing outstanding outcomes
  • Professional Development: We commit to excellence, recognizing that professional growth is essential for individual and team success

Essential Skills:

  • Clear written and verbal communication skills
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing, sales, and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all sales transactions are executed properly and meet compliance guidelines