Automotive Service Coordinator

2 weeks ago


Elizabeth, New Jersey, United States Asbury Automotive Group Full time

Automotive Service Coordinator at Nalley Chevrolet

About Asbury Automotive Group

Nalley Automotive, a member of Asbury Automotive Group, stands as a leading entity in the automotive retail sector, recognized as a Fortune 500 company. Our mission is to transform the conventional dealership experience through cutting-edge technology and a steadfast commitment to our team members, customers, and partners. We aim to deliver unparalleled service and create a nurturing environment for our employees, a commitment acknowledged by esteemed publications.

Are you a trailblazer in the automotive field with a knack for fostering customer connections? Join our team as a BDC Service Coordinator at Nalley Chevrolet and play a pivotal role in enhancing the automotive service experience.

  • Manage a significant volume of incoming and outgoing communications efficiently
  • Collaborate with the service team to arrange vehicle maintenance appointments
  • Assist clients and provide information regarding shuttle services as necessary
  • Engage with customers to ascertain their automotive service needs
  • Follow dealership protocols while maintaining regular customer interactions
  • Record all communications in the customer management system
  • Respond to inquiries with professionalism and courtesy
  • Accurately gather and document customer information
  • Adhere to Asbury communication guidelines
  • Exhibit strong customer service capabilities and a desire for success
  • Effectively handle high call volumes
  • Demonstrate proficiency in computer and telephone operations
  • Maintain a typing speed of at least 35-40 words per minute
  • Prior experience with customer tracking systems is advantageous
  • Background in sales, customer service, or call center operations is beneficial
  • Experience in appointment scheduling is a plus
  • Ability to multitask in a dynamic environment
  • Knowledge of multiple languages is a valuable asset
  • Team-oriented individual, minimum age of eighteen
  • Successful completion of pre-employment assessments

Company Benefits:

Compensation and Recognition:

  • Paid holidays and time off
  • Deferred Holiday Pay Match
  • Comprehensive training programs
  • Stock Awards

Insurance and Retirement Options:

  • Medical, vision, dental, and various insurance plans
  • Paid parental and pregnancy leave
  • Health and flexible spending accounts
  • Short and long-term disability coverage
  • Life insurance options
  • 401k plan with company matching

Learning, Tuition Assistance, and Career Development:

  • Digital tools for career advancement
  • Continuous training through Asbury's Learning Management System

Professional Growth and Additional Benefits:

  • Resources for student loan assistance
  • Employee support programs
  • Discounts on parts and service repairs
  • Scholarship opportunities
  • Engagement in community service initiatives with paid volunteer hours
  • Employee referral program with incentive bonuses

Asbury Automotive Group is dedicated to fostering an inclusive and diverse workplace.

Additional Information

  • Job Family: Administrative
  • Pay Type: Hourly


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