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Quality Assurance Manager

1 month ago

Lexington, Kentucky, United States Choctaw Global Full time
Job Summary/Objective:

The Quality Assurance Manager plays a pivotal role in ensuring the integrity and compliance of logistical management and facility service maintenance operations, adhering to stringent government regulations and quality standards. The ideal candidate will possess proactive leadership skills, an innate passion for excellence, and a proven track record of success in quality management within government contracting environments.

Key Responsibilities:
  • Conduct routine inspections of standard materials to ensure compliance with quality standards.
  • Perform unscheduled maintenance inspections of unique materials, identifying any deviations from specifications.
  • Inspect systems utilized for assessing the quality of major services and deliverables, ensuring optimal functionality and precision.
  • Develop detailed documentation outlining areas to be inspected, frequency of inspections, and qualifications required for inspectors.
  • Collaborate with cross-functional teams to address quality issues and implement corrective action plans.
  • Utilize established methodologies and metrics to evaluate the cost of quality, including rework, repair, scrap, and other aspects of cost control.
  • Inspect systems used to assess quality, ensuring alignment with cost-effective practices, and contribute to overall cost control efforts.
  • Maintain accurate records of inspections, findings, and cost analysis data.
  • Develop and maintain detailed procedures for quality assurance and quality control processes, ensuring consistency and effectiveness in defect identification and prevention.
  • Utilize root cause analysis techniques to identify underlying causes of quality defects and implement corrective actions.
  • Conduct regular audits and inspections of service processes to proactively identify potential quality issues and implement preventative measures.
  • Collaborate with cross-functional teams to establish clear quality standards and specifications for services, ensuring alignment with contract requirements and industry best practices.
  • Implement statistical process control (SPC) methods to monitor service quality metrics and detect deviations from established standards, enabling timely corrective actions.
  • Provide training and support to staff members on quality control methodologies and procedures, fostering a culture of quality excellence and accountability.
  • Maintain accurate documentation of quality assurance activities, including inspection reports, corrective action plans, and performance metrics, to facilitate traceability and accountability.
  • Ensure all contractor services align with established quality standards specified in contract, including performance metrics, service level agreements (SLAs), and technical specifications.
  • Employ a systematic approach, utilizing ongoing monitoring, data analysis, and feedback mechanisms, to identify deficiencies in service quality before performance becomes unacceptable.
  • Identify areas for inspection based on risk assessment and historical performance data, conducting both scheduled and non-scheduled inspections as necessary to ensure compliance with quality standards.
  • Determine the frequency of inspections based on the criticality of services and complexity of tasks, documenting and reviewing inspection frequencies periodically for effectiveness and efficiency.
Minimum Qualifications:
  • Knowledge of Quality Management Systems, System Level Procedures, and Standard Operating Procedures (SOPs).
  • Strong understanding of quality management systems and standards.
  • Familiarity with quality assurance tools and methodologies, such as root cause analysis, statistical process control, and corrective action processes.
  • Familiarity with relevant software and tools used in logistics and quality assurance, such as ERP systems and quality management software.
  • Knowledge of government contracting regulations and procedures.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Sound decision-making abilities and the capacity to remain calm and focused under pressure.
  • Ability to notice the smallest deviations from quality standards and take appropriate action to address those deviations.
  • The capacity to analyze data, identify trends, and make data-driven decisions to improve quality processes and outcomes.
  • Strong verbal and written communication skills to effectively convey quality requirements, issues, and solutions to stakeholders at all levels.
  • Ability to lead and motivate teams to achieve quality objectives, foster a culture of continuous improvement, and ensure compliance with quality standards and regulations.
  • Ability to obtain and maintain security clearance.
  • Must be a U.S. citizen.
Required Education & Experience:
  • Non-Military Personnel: Bachelor's degree in business administration, engineering, industrial technology, or related field. Minimum of seven (7) years' experience in business administration, engineering, industrial technology, or related field.
  • Prior Military Personnel: Senior Non-Commissioned Officer (NCO) with a minimum seven (7) years' experience, or Company Grade Officer with minimum of three (3) years' experience in related field.
Preferred:
  • Senior Non-Commissioned Officer (NCO) with a minimum fifteen (15) years' experience in related field, or Company Grade Officer with minimum of five (5) years' experience in related field.
  • Minimum of ten (10) years in a leadership role.
Competencies:
  • Detail-Oriented
  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Leadership
  • Collaboration
  • Regulatory Compliance
  • Quality Management Systems
  • Risk Management
  • Continuous Improvement
  • Customer Focus
Physical Responsibilities:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to fifty (50) pounds at time.
  • Must be able to access and navigate each department at the organization's facilities.
  • Flexibility to work a rotating schedule as needed in the event of contingencies or as directed by management.