Head of Maintenance and Operations
7 days ago
We are seeking an exceptional leader to join our senior leadership team as the Head of Maintenance and Operations. This is a fantastic opportunity to drive performance and excellence in our North-West regional repairs and maintenance operations.
Key Responsibilities- Provide strong, clear, and expert leadership to promote a culture of performance, transparency, and excellence.
- Ensure reliable and consistent outcomes to all customers across the entire Repairs and Maintenance service, with a right-first-time fix culture that ensures positive performance in tenant satisfaction measures and reduces customer complaints.
- Lead and motivate supercharged teams to exceed customer expectations and KPIs through strong operational performance, lean ways of working, and effectively controlling costs and risks.
- Drive operational excellence through continuous improvement, sharing best practice, and innovation with your teams and peers.
- Develop and deliver short- and mid-term operating plans aligned to our strategy with a focus on customer and employee experience/satisfaction and continuous service efficiencies.
- Significant senior management experience in the delivery of maintenance services through an in-house DLO within a commercially challenging environment.
- Relevant health and safety qualifications (such as NEBOSH).
- Experience achieving business process optimization, delivering services at the right cost, and at the right first time, reducing waste.
- Ability to forecast demand, plan resources, and manage a workforce achieving productivity potential.
- Excellent people management skills, able to inspire, influence, and embed a motivating performance culture.
- A competitive salary of circa £80,000 - £85,000 per annum, plus a car allowance of £5,055 per annum.
- A generous pension scheme with life insurance of 3x salary.
- Over 800 high street discounts on groceries, holidays, and days out.
- A health cash plan saving you from £1,140 per annum.
- 34 days leave (including bank holidays and a me day to take for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too.
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