Head of Maintenance and Operations

7 days ago


Wisconsin Rapids, Wisconsin, United States Home Group Full time
About the Role

We are seeking an exceptional leader to join our senior leadership team as the Head of Maintenance and Operations. This is a fantastic opportunity to drive performance and excellence in our North-West regional repairs and maintenance operations.

Key Responsibilities
  • Provide strong, clear, and expert leadership to promote a culture of performance, transparency, and excellence.
  • Ensure reliable and consistent outcomes to all customers across the entire Repairs and Maintenance service, with a right-first-time fix culture that ensures positive performance in tenant satisfaction measures and reduces customer complaints.
  • Lead and motivate supercharged teams to exceed customer expectations and KPIs through strong operational performance, lean ways of working, and effectively controlling costs and risks.
  • Drive operational excellence through continuous improvement, sharing best practice, and innovation with your teams and peers.
  • Develop and deliver short- and mid-term operating plans aligned to our strategy with a focus on customer and employee experience/satisfaction and continuous service efficiencies.
Requirements
  • Significant senior management experience in the delivery of maintenance services through an in-house DLO within a commercially challenging environment.
  • Relevant health and safety qualifications (such as NEBOSH).
  • Experience achieving business process optimization, delivering services at the right cost, and at the right first time, reducing waste.
  • Ability to forecast demand, plan resources, and manage a workforce achieving productivity potential.
  • Excellent people management skills, able to inspire, influence, and embed a motivating performance culture.
What We Offer
  • A competitive salary of circa £80,000 - £85,000 per annum, plus a car allowance of £5,055 per annum.
  • A generous pension scheme with life insurance of 3x salary.
  • Over 800 high street discounts on groceries, holidays, and days out.
  • A health cash plan saving you from £1,140 per annum.
  • 34 days leave (including bank holidays and a me day to take for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too.


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