Administrative Assistant

3 weeks ago


Waxhaw, North Carolina, United States Smile Doctors Full time

Smile Doctors is seeking an exceptional Front Desk Coordinator I to provide outstanding patient experience and support our team. This full-time role offers a competitive salary of $45,000-$55,000 per year, depending on experience, along with a bonus structure.

About the Role:

  • Welcome patients to our practice and provide information about our clinic features
  • Deliver exceptional customer service
  • Answer, screen, and route incoming calls and take messages as needed
  • Check-in and collect general information from patients on their first visit
  • Verify insurance information
  • Notify clinicians of patient arrival and readiness
  • Makes appointments for returning patients as necessary
  • Print/reprint appointment reminders and school/work excuses
  • May make changes to the patient schedule as necessary
  • Coordinate payment arrangements or account resolution
  • Receive, store, and deliver shipments and mail
  • Takes payments and posts to account
  • Updates charts and patient information
  • Drives internal marketing initiatives and fosters participation from everyone

Requirements:

  • High School Diploma or equivalent required
  • One (1) year of administrative experience preferred
  • Customer service experience preferred
  • BASIC knowledge of Microsoft Office

Benefits:

  • Competitive salary + bonus structure
  • Monday - Thursday full time schedule (approx. 32-34 hours per week)
  • Medical, dental, vision, and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • 2 weeks paid time off in your first year + paid holidays
  • Discounts on braces and clear aligners for you and your family members


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