Professional Call Center Training Coach

7 days ago


Fort Myers, Florida, United States EOTM - Partners Professional Full time

EOTM - Partners Professional is seeking a highly skilled Call Center Training Coach to join our team. As a key member of our training department, you will play a vital role in ensuring the delivery of exceptional customer experiences across our contact center.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to analyze complex issues and develop effective solutions. A strong background in quality assurance and coaching is essential, as well as experience working with various call recording and EMR platforms.

This is a full-time opportunity offering a competitive salary of $19.50 per hour, commensurate with experience. Our benefits package includes opportunities for professional growth and development, a collaborative work environment, and a comprehensive compensation package.

  • We are looking for a qualified individual who can:
  • Listen to and evaluate calls for compliance adherence, technical skills, and patient engagement.
  • Work collaboratively with the department trainer and serve as a source of quality information and data.
  • Provide ongoing feedback to ensure performance consistency and continuous improvement.
  • Track and report results of internal coaching scores and external metrics.
  • Coordinate, participate in, and facilitate calibration sessions.

Key Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Knowledge of the contact services industry and best practice methods.
  • Ability to provide an exceptional client experience.
  • Strong analytical and problem-solving skills.
  • Experience with PC applications, including MS Office.
  • English and Spanish speaking preferred.

Please submit your resume and cover letter to apply for this exciting opportunity.



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