Clinical Specialist

2 weeks ago

Franklin Springs, Georgia, United States 3M Full time
Job Summary

3M is seeking a highly skilled Clinical Specialist to support the growth of our Dental Business. As a key member of our team, you will provide specialized clinical support to sales and customers on a variety of complex issues.

Key Responsibilities
  • Collaborate with sales teams to advance large opportunities and defend existing business, including dentists/clinics and institutions to meet or exceed goals on total business opportunities, tracked as events in CRM (SFDC).
  • Presents the clinical evidence and health economic analyses as an expert and provides product training to customers and to sales team.
  • Teaches continuing educational programs to customers, including audiences at large regional and national professional association meetings.
  • Provides clinical and technical support to sales reps and customers on the products under the assigned specialty/segment on a variety of diverse and complex issues related to marketed products.
  • Co-leads with sales representatives clinical/sales joint calls requiring in-depth technical and clinical evidence discussions with Dentists.
  • Train clinicians on 3M products for evaluation or conversion; supports product evaluations with follow-up calls, troubleshooting, and data analysis.
  • Participates in regional sales meetings and conference calls.
  • Establishes a collaborative relationship with the regional sales manager and takes the initiative to propose an action plan that is aligned with the region's strategy and helps to deliver the business goals.
  • New Product Introductions (NPI) Technically trains 3M and Distributor Sales Team on new products planned to be launched in the region.
  • Identifies customers and conducts VOCs as required to retrieve accurate and complete data from the expected number of evaluators, by the due date.
  • Provides feedback solicited by Application Engineers and Marketing on new product ideas, concepts, launch collateral, and training material.
  • Educational Contributions Conduct Education programs and workshops on relevant and prioritized content, meet or exceed targeted number of customers educated, as tracked in CRM.
  • Support SAE in coordinating MedEd activities and publication efforts with PMSO.
  • Represent 3M Dental Business to large audiences and regional or national professional association meetings, when required.
  • Ensures all recommendations must be on-label (i.e. we have product claims to support the context of the discussion regarding the 3M product).
  • Actively engage with high-level healthcare professionals, decision makers, and 3M Division Leader.
  • Demonstrate in-depth knowledge of Clinical Trial Designs, levels of Quality of Evidence, Statistical concepts, and Health Economic analyses.
  • Identifies opportunities and drives relevant customer testimonials/White papers according to the prescribed approval process.
  • Keep up to date with changing and new practices of Dentistry, build this information in educational material and hands-on practices after consulting with SAE Leader; help is upgrading the education content to build image of business as subject-matter leader in market.
Requirements
  • Demonstrates ability to be a well-recognized clinical expert by professional association regional chapters or at the national level.
  • Actively participates in professional associations. May hold office at the regional chapter or national level.
  • Leads or coaches employees during a project or trains/mentors new employees within functional area.

Learn more about 3M's creative solutions to the world's challenges. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.

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