Customer Service Specialist

3 days ago


Bossier City, Louisiana, United States YoungWilliams PC Full time

Job Overview

About the Role

As a Customer Service Specialist at YoungWilliams PC, you will play a critical role in representing our organization and providing exceptional support to taxpayers. This position requires a strong understanding of tax laws and departmental policies, as well as excellent communication and analytical skills.

Key Responsibilities:

  • Respond to customer inquiries regarding tax-related matters, utilizing knowledge of tax laws, regulations, and departmental procedures.
  • Analyze accounts for accuracy and provide detailed information to taxpayers or tax professionals.
  • Review and correct tax returns to ensure compliance with current tax laws.
  • Calculate taxes, penalties, and fees due, based on applicable knowledge of specific tax laws.
  • Educate taxpayers or tax professionals on the use of LDOR filing and payment applications, website, and proper forms.
  • Correct records within LDOR's information system (DELTA) to accurately reflect reported amounts and due payments.
  • Maintain regular attendance and complete mandatory training requirements within established deadlines.

Requirements:

  • Minimum qualification: One year of college or business school preferred, or equivalent work experience in a business-related curriculum.
  • Prior call center or customer service experience is desirable.
  • Familiarity with tax laws or accounting/bookkeeping/banking is a plus but not required.
  • Strong computer skills and typing proficiency are essential.
  • Type at least 30 words per minute.

Estimated Salary Range: $40,000 - $60,000 annually, depending on location and experience.



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