Customer Service Representative
2 days ago
Adecco US, Inc. is seeking a highly skilled Customer Service Representative to join our team in Bossier City, LA.
About the Role:
This is an exciting opportunity to work as a key member of our client's organization within their lighting department. As a Customer Service Representative, you will play a critical role in supporting customers through excellent service, technical support, and collaboration with the outside sales team.
Key Responsibilities:
- Resolve customer inquiries in a timely and efficient manner in a high-volume call center environment.
- Provide technical support for lighting products, working closely with the sales team to extend client expectations.
- Manage and resolve general customer service issues related to lighting and power products.
- Handle technical troubleshooting for lighting products, with training provided.
- Effectively manage customer follow-ups and maintain a high level of product knowledge.
Requirements:
- 2-5 years of customer service experience.
- Superior customer service skills.
- Strong interpersonal, analytical, verbal, and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail in composing materials, establishing priorities, and meeting deadlines.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
- Strong organizational skills.
- Basic Microsoft Office skills and experience with Outlook.
Salary Information:
The estimated salary for this position is $15.00 per hour based on location and experience.
Benefits:
Adecco provides comprehensive benefits packages to contract workers, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
Equal Opportunity Employer:
Adecco US, Inc. is an equal opportunity employer and welcomes applications from qualified candidates.
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