Regional Plumbing Operations Manager

2 months ago


Philadelphia, Pennsylvania, United States LEN THE PLUMBER LLC Full time
Job Description

Position: Plumbing Regional Operations Manager – LEN THE PLUMBER LLC

Overview: The Plumbing Regional Operations Manager is a pivotal leadership role tasked with overseeing the performance and expansion of the Plumbing division. This position entails the formulation and execution of the Plumbing business strategy, maintaining full P&L responsibility for a substantial residential service operation.

Key Responsibilities:

  1. Design and implement a comprehensive regional business strategy encompassing all operational elements: staffing, organizational growth, profitability goals, and operational processes.
  2. Meet and exceed financial targets; enhance revenue, gross profit, and earnings through operational excellence, performance metrics, and superior service/sales systems.
  3. Oversee the Plumbing Division's P&L for the region, ensuring accountability and strategic direction.
  4. Manage all facets of Plumbing operations: service, sales, dispatch, production, and support.
  5. Attract, develop, and retain top-tier Plumbing professionals to consistently meet the company's performance metrics.
  6. Foster employee engagement through the implementation of recognition programs, contests, and performance-driven initiatives.
  7. Coordinate centralized dispatching activities to effectively meet branch and customer needs.
  8. Ensure consistent delivery of exceptional customer service and uphold brand promises at every interaction.
  9. Maintain open communication with staff to address business objectives while cultivating a culture of teamwork and accountability.
  10. Collaborate with training teams to execute ongoing development programs, including apprentice training and compliance education.
  11. Participate in regional review meetings to discuss business performance and share best practices.
  12. Oversee logistics, fleet management, and facilities to ensure operational efficiency.
  13. Build and maintain relationships with industry influencers and strategic partners.
  14. Implement best practices and policies to ensure compliance and consistency across all branches.

Qualifications:

  • Minimum of 10 years of experience in regional management, preferably within the Plumbing sector.
  • Demonstrated success in driving growth and business development.
  • Proven ability to lead and motivate teams to achieve financial objectives.
  • Experience in establishing scalable operational frameworks.
  • Exceptional leadership and communication skills across all organizational levels.
  • Strong analytical capabilities to interpret data and drive actionable insights.
  • Proficient in Microsoft Office applications, with experience in data reporting and presentation creation.

Working Conditions:

This role is primarily office-based, with occasional travel required for meetings and training sessions. Candidates should be able to lift up to 50 lbs.

LEN THE PLUMBER LLC is an equal opportunity employer.



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