Property Claims Specialist
2 days ago
At State Farm, we're looking for a skilled Property Claims Specialist to join our team. As a key member of our claims handling process, you'll be responsible for conducting on-site inspections and assessments of property damages for both residential and commercial claims. You'll collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently. Your exceptional customer service skills will be essential in addressing inquiries and concerns promptly and professionally. You'll also be responsible for gathering necessary evidence, documenting findings, and preparing detailed reports to support the claims handling process. If you have a strong knowledge of property insurance policies, coverage, and claim handling practices, and are familiar with local regulations and compliance requirements in Iowa, we'd love to hear from you.
Responsibilities
- Conduct on-site inspections and assessments of property damages for both residential and commercial claims
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Qualifications
- Bachelor's degree in a related field is preferred or equivalent work experience
- Experience as a Property Claims Specialist in the insurance industry, specifically in property claims
- Strong knowledge of property insurance policies, coverage, and claim handling practices
- Demonstrated knowledge of both residential and commercial building construction
- Familiarity with local regulations and compliance requirements in Iowa
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Detail-oriented with strong organizational and analytical skills
- Proficient in using claims management software and other relevant tools
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