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Technical Support Specialist
2 months ago
IDR, Inc. is currently seeking a IT Systems Specialist to support our esteemed clients. This position focuses on delivering technical assistance in a field services environment, particularly in diagnosing and resolving hardware issues.
Key Responsibilities:
- Deliver technical assistance in a field services capacity.
- Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners, VOIP phones, and networking devices.
- Travel across various regions as required on a weekly basis.
- Engage in a hybrid work model, allowing for a combination of remote and onsite work with a maximum of two telework days each week.
- Participate in a long-term contractual engagement that is subject to annual renewal.
Essential Qualifications:
- Demonstrated experience in providing technical support in a field services role.
- Strong technical expertise in hardware and internal components of PCs.
- Familiarity with current protocols, operating systems, and standards, including TCP/IP, DNS, DHCP, wireless technologies, and Windows OS.
- Experience with ticketing systems, preferably ServiceNow.
- Possession of a valid driver's license and access to a reliable vehicle.
- Ability to work in correctional facilities and for law enforcement agencies.
Benefits Offered:
- Competitive salary package.
- Comprehensive benefits including medical, vision, dental, and more.
- Opportunity to work with a leading organization in the industry.
- A collaborative and team-oriented work environment.
Why Choose IDR?
- Over 20 years of proven experience across four major markets.
- Employee Stock Ownership Program.
- Medical, dental, vision, and life insurance options.
- Recognized as ClearlyRated's Best of Staffing Client and Talent Award winner for 11 consecutive years.
