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Executive Director, Quality and Process Maturity

1 month ago

Tempe, Arizona, United States Iridium Satellite Full time
Job Summary

We are seeking an experienced Executive Director, Quality and Process Maturity to join our team at Iridium Satellite. In this role, you will be responsible for driving continuous improvements in project and program management, quality, and business processes. Your main focus will be to mature Iridium's processes to scale and enable the next giant leap in satellite communications.

Key Responsibilities
  • Foster and develop a highly effective team of 12-15 direct report professionals to advance the Iridium quality system and corporate-wide processes.
  • Ensure the delivered quality of our mobile products, network service, and software continues to be at the levels our customers expect.
  • Lead the maturation of Iridium quality system to support increasing scale of customers and diverse delivery partners while reducing risk.
  • Mobilize leaders and experts throughout the organization to refine and standardize business processes that improve speed, cost, and predictability of doing business.
  • Leverage own and team's knowledge to solidify approaches to improve consistency of project management of development programs across all lines of business.
  • Coach and guide teams to achieve impactful cross-functional process discovery, design, and implementation.
  • Identify priorities and align resource needs for high-ROI process improvements.
  • Set company-wide expectations for process and quality excellence.
  • Play a key role in maturing Iridium to apply its proven technical problem-solving acumen to business operations.
  • Partner with IT to deploy technologies that enable business processes and iterate to achieve maximum value from technology deployments.
  • Engage with colleagues at all levels to arrive at well-considered decisions and plans that achieve results while bolstering unity.
Requirements
  • Bachelor's degree in engineering, technology, business/management, or related field.
  • 15+ years of combined relevant experience in program management, project management, quality management, supply chain, operational excellence, and/or consulting.
  • Industry experience in aerospace, telecommunications, and/or software development.
  • Previous management experience of both direct and indirect reports.
  • Capable of being a strong motivator and source of direction for your team and exemplifying commitment to your team's goals.
  • Excellent leadership qualities and the ability to facilitate collaboration across multiple departments.
  • Must possess a strategic mindset to translate business needs and priorities into objectives for an entire team.
  • The ability to identify and evaluate challenges and come up with effective solutions.
  • Able to confidently drive discussions, make decisions, and respond to difficult situations.
  • Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results.
  • Willingness to challenge the status quo while bringing others along through change.
Preferred Qualifications
  • Masters degree in business/management with an emphasis on operations.
  • Experience leading projects using both traditional and scaled agile planning methodologies.
  • Quality system framework knowledge, ideally AS9100 and/or ISO9001.
  • Operational Excellence / process transformation leadership / Lean and/or Six Sigma training and application experience to business (non-factory) processes.
  • Consulting experience conducting process redesign, organizational transformation, or similar.
  • Program Management Office (PMO) leadership or large-program engagement.
  • Performance management and metrics reporting, which could include Earned Value Management (EVM), executive and program dashboard design, incentive programs.
  • Customer exposure in both commercial B2B and government/defense arenas.
  • Risk management exposure at project and/or enterprise levels.
  • Manufacturing and test process knowledge of PCBs, consumer electronics, or avionics.
  • Software development familiarity.
What We Offer

Iridium Satellite is an award-winning and innovative satellite communications company with a unique network that offers voice and data connectivity anywhere in the world. We take our responsibility for providing essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.