Warehouse Service Lead

19 hours ago


Carson, California, United States Geodis Full time
Warehouse Customer Service Team Lead

At GEODIS, we're shaping the future of logistics. As a Warehouse Customer Service Team Lead, you'll play a critical role in ensuring seamless customer experiences. Your expertise will drive the success of our warehouse operations, and you'll be responsible for leading a team of customer service representatives.

Key Responsibilities:
  • Utilize warehouse management systems to track customer orders and communicate with customers and distributors on order status.
  • Work closely with the account customer service group and distributors to resolve issues related to warehouse and transportation services.
  • Provide leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support.
  • Interact with customers by phone, email, or in person to receive orders or changes in service.
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary.
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
  • Assure proper invoicing of accounts by verifying computer-generated invoices.
Requirements:
  • High school diploma or GED required; 2-year college degree preferred.
  • Minimum 3 years related experience or equivalent combination of education and experience.
  • Experience with Synapse operating systems and warehouse management systems.
  • PC literate with experience with Microsoft Outlook, Word, and Excel.
  • Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers.

GEODIS is a global third-party logistics provider (3PL) powering the supply chains of some of the top brands and manufacturers. We're committed to excellence in supply chain solutions and shaping the future of logistics. If you're passionate about delivering exceptional customer experiences and leading a team, we encourage you to apply for this exciting opportunity.



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