Automotive Product Support Specialist

4 weeks ago


Bellows Falls, Vermont, United States Marmon Holdings, Inc. Full time
About the Role:
As a key member of our team, you will be responsible for providing exceptional technical support to our customers in the transmission industry. With your strong knowledge of automotive products and excellent communication skills, you will ensure that our customers receive timely and effective solutions to their technical inquiries.

Key Responsibilities:
  • Respond to technical calls and emails from customers, answering a wide range of product and technical support questions.
  • Assist customers with diagnostics, pressure checks, and troubleshooting.
  • Collaborate with Level 1 TSRs as needed.
  • Collect and record customer complaints regarding quality, tolerances, specifications, or application of products.
  • Identify issues that need to be escalated and route them appropriately.
  • Effectively relay customer needs and inquiry activity to relevant personnel for evaluation.
  • Contribute product ideas that increase sales based on customer feedback and end-user insights.
  • Maintain department tools, systems, and procedures that record daily phone, fax, email, or written customer product inquiries.
  • Travel domestically and internationally to visit customers or attend industry trade shows.

Requirements:
  • Bachelor's degree in a technical discipline or equivalent experience.
  • Strong customer service experience in an automotive environment.
  • Excellent organizational, interpersonal, and problem-solving skills.
  • Ability to read and interpret technical documentation such as mechanical drawings, electrical schematics, hydraulic, and diagnostic flow charts.
  • Proficiency with Microsoft Office products.

Estimated Salary Range: $60,000 - $80,000 per year.

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