Visitor Service Coordinator
7 days ago
Are you passionate about science education and delivering exceptional customer experiences? The New York Hall of Science is seeking a skilled and enthusiastic individual to join our team as a Visitor Experience Associate.
Job Description:In this exciting role, you will be responsible for creating a memorable experience for visitors, providing excellent customer service, and supporting the operation of visitor-facing programs and events. Your creativity, energy, and passion for science will make you an invaluable addition to our team.
Key Responsibilities:
- Develop and implement engaging activities and promotions to attract visitors and increase engagement.
- Process sales and donations, maintaining accurate records and reports.
- Provide exceptional customer service, responding to visitor inquiries and resolving any issues promptly.
- Serve as an ambassador for the museum, promoting its mission and values to the public.
- Support the operation of all visitor-facing programs and events, including birthday parties and group admissions.
About You:
- High school diploma or equivalent required; some college or relevant experience preferred.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse audiences.
- Experience working in a customer-facing role, preferably in a museum or related field.
- Basic knowledge of computer systems and software, including point-of-sale systems and email platforms.
What We Offer:
- A competitive hourly rate: $20-$24 per hour (estimated annual salary: $41,600 - $50,240)
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
- A 21-hour per week maximum schedule, with flexible scheduling options available
How to Apply:
Interested candidates should submit their resume and cover letter online via NYSCI's Online Careers Center. Applications will be reviewed on a rolling basis until the position is filled.
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