Museum Engagement Associate
2 weeks ago
The New York Hall of Science is seeking a highly motivated and customer-focused individual to join our team as a Visitor Experience Associate. As a key member of our front-line staff, you will be responsible for ensuring that visitors have an exceptional experience at the museum.
Job Summary:We are looking for a skilled communicator who can provide excellent customer service, process sales, and support the operation of visitor-facing programs and events. If you are passionate about science education and have a strong commitment to providing outstanding customer experiences, we encourage you to apply.
Key Responsibilities:
- Meet and greet arriving visitors, ensuring a smooth and efficient check-in process.
- Engage with visitors, answer questions, and provide information about the museum's exhibits and programs.
- Process sales at various workstations and ensure visitors have adequate information to have a successful visit.
- Promote membership, tickets, and ancillary activities, and serve as an ambassador for the museum's products.
- Support the operation of all visitor-facing programs and events, including birthday parties and group admissions.
- Collect data and feedback from visitors to help improve the overall experience.
- Be conversant in the museum's mission, exhibits, and programs, and maintain materials needed for daily operations.
About You:
- High school diploma or equivalent required; some college or relevant experience preferred.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse audiences.
- Experience working in a customer-facing role, preferably in a museum or related field.
- Ability to work independently and as part of a team.
- Basic knowledge of computer systems and software, including point-of-sale systems and email platforms.
What We Offer:
- A competitive hourly rate: $18-$20 per hour (estimated annual salary: $37,440 - $41,600)
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
- A 21-hour per week maximum schedule, with flexible scheduling options available
How to Apply:
Interested candidates should submit their resume and cover letter online via NYSCI's Online Careers Center. Applications will be reviewed on a rolling basis until the position is filled.
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