Strategic Sales Operations Director

2 days ago

Washington, United States Norstella Full time
Norstella

At Norstella, our mission is simple: to help clients bring life-saving therapies to market quicker – and help patients in need. Founded in 2022 but with a rich history dating back to 1939, we unite best-in-class brands to navigate the complexities at each step of the drug development life cycle.

The Role:

As the Chief of Staff, you will play a pivotal role in shaping and executing our sales strategy. You will partner with Sales Leadership to drive alignment between sales initiatives and organizational goals, optimizing performance through data-driven decision-making, operational excellence, and cross-functional collaboration. Your leadership will be instrumental in enhancing sales enablement, streamlining processes, and ensuring successful execution of strategic initiatives to achieve revenue targets and foster growth.

Key Responsibilities:

  • Strategy and Alignment
    • Collaborate with Sales Leadership to define and align sales strategies, goals, and expectations across the organization.
    • Develop and monitor metrics for sales initiatives. Partner with the SVP to manage change communications, ensuring transparency and securing buy-in from stakeholders.
    • Prioritize and organize initiatives based on ROI, impact, effort, and integration. Oversee the deployment and measurement of these initiatives.
    • Partner with cross-functional teams to create and implement a comprehensive sales scorecard, including expectations and policies, to enhance cross-functional collaboration and transparency.
    • Develop and execute strategic sales plans that align with company objectives, market trends, and customer needs. Provide strategic guidance for new product launches to ensure successful market penetration and sales growth.
  • Sales Enablement and Development
    • Conduct in-depth analysis (surveys, interviews, observations, focus groups) to identify pain points and opportunities to shorten the sales cycle and maximize growth potential.
    • Work with subject matter experts to ensure training materials are accurate, relevant, and aligned with organizational goals.
    • Establish processes with marketing partners to continually refine and enhance sales assets.
    • Evaluate, implement, and optimize sales enablement platforms, CRM systems, and productivity tools to improve sales effectiveness and efficiency.
    • Provide training and support to sales teams on utilizing sales tools and technology effectively. Implement activities and metrics to drive growth.
  • Operational Excellence
    • Oversight of sales planning processes, including forecasting, budgeting, and resource allocation.
    • Identification and implementation of process improvements to enhance efficiency and effectiveness across sales operations.
    • Development and delivery of training programs to equip sales teams with necessary skills, knowledge, and tools to drive performance and meet targets.
    • Effective management of sales budgets to ensure optimal resource allocation and maximize ROI.
  • Data-Driven Decision Making
    • Utilization of data analytics to monitor sales performance, identify trends, and provide actionable insights to uncover growth opportunities and mitigate risks.
    • Development and tracking of key performance indicators (KPIs) to monitor sales performance, track progress, and drive continuous improvement.
  • Cross-Functional Collaboration & Partnership
    • Closely working with sales, marketing, finance, and supply chain teams to ensure cohesive execution of sales strategies. Facilitating communication and alignment between departments for seamless operations.
    • Building and maintaining strong relationships with key customers, understanding their needs, and leading with solutions to drive customer satisfaction.

Qualifications:

  • 8+ years of experience in sales, sales operations, management consulting, or a related field. Prior Chief of Staff or similar leadership experience is a plus.
  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • Strong strategic thinking and problem-solving skills.
  • Exceptional organizational and project management abilities.
  • Excellent written and verbal communication skills.
  • Strong financial and analytical acumen.
  • Ability to influence and build relationships across all levels of the organization.

We are committed to equal employment opportunity and fair treatment of all applicants and employees without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

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