Customer Service Representative
1 week ago
Key Responsibilities:
As a Customer Service Representative at Americold, you will be responsible for responding to customer inquiries and complaints regarding work-orders, shipments, and inventory counts. You will also report customer feedback to management and provide clerical support, including maintaining paperwork associated with orders and scheduling loads as required.
Additional Responsibilities:
- Resolve refused product, over, short, and damaged (OS&D) orders
- Provide exceptional customer service to ensure customer satisfaction
- Maintain updated reports to ensure all loads are empty and closed
About Americold:
Americold is a leading provider of temperature-controlled warehousing and logistics solutions. We are committed to providing exceptional service to our customers and are seeking a highly motivated and detail-oriented individual to join our team.
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