Customer Service Representative
2 days ago
RoofCrafters Roofing LLC is seeking a highly organized and detail-oriented Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various means, including answering inbound calls, setting up lead appointments, and addressing customer inquiries.
Key Responsibilities:- Answer all inbound calls and enter new leads
- Gather relevant information and take proper notes
- Ensure customers have an exceptional customer experience, including follow-up
- Notify management of any issues communicated by customers or identified by other means
- Compose various documents as requested
- Prepare postcards and letters
- Maintain and prepare office supplies
- Ensure office equipment is in working order and maintained as needed
- Maintain shirt/hat supply and update inventory list
- Assist in other administrative areas as needed
- Organized and detail-oriented with the ability to pivot between tasks
- Strong work ethic and positive attitude
- Excellent customer service skills and professionalism
- Proficient in Microsoft Office and general administrative skills
- Regular and reliable attendance
- Ability to self-manage and work independently with minimal supervision
- Aligned with our R.O.O.F.S. values and mission statement
- Ability to lift 50lbs, stand, sit, bend, twist, and move efficiently with reasonable accommodations if required
- Desire to ensure customer satisfaction
- Sense of urgency
- Ability to learn and utilize a web-based CRM
- Creative problem-solving skills
- Experience with scheduling multiple appointments
- PTO accrued available at 90 days
- Promotion opportunities
- A great team of people and amazing culture
- Great work/life balance
- Health insurance available at 90 days
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