Customer Service Representative

6 days ago


Tate, United States City of East Point, GA Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Resources Specialist to join our team at the City of East Point, GA. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our citizens, processing public and in-house requests for information, and performing various administrative and clerical duties.

Key Responsibilities
  • Provide friendly and professional customer service to citizens via phone, email, and in-person
  • Process and respond to public and in-house requests for information, revenues, and account set-up
  • Operate credit card machines, registers, and computer equipment
  • Perform basic mathematical calculations and maintain accurate financial records
  • Assist with special projects, training responsibilities, and other tasks as assigned
Requirements
  • Associate's degree preferred with a minimum of 18 months experience in customer service, cash handling, or a related field
  • Knowledge of modern office procedures, general cash handling practices, and City ordinances and policies
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer
  • Paid holidays and vacation leave
  • Sick leave and 457b Supplemental Retirement Plan
  • Long and short-term disability, direct deposit, and employee assistance program
  • Life insurance, pension plan, medical, dental, and vision benefits
  • Flexible spending account and dependent care flexible spending account


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