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Visit Facilitator

2 months ago

Prior Lake Minnesota, United States Fairview Health Services Full time

Job Summary:

M Fairview Health Services has an immediate opening for a Visit Facilitator to join our team at the Prior Lake Clinic.

About the Role:

This position is responsible for supporting in-person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience.

Key Responsibilities:

  • Gather pertinent medical information from patients and document the information into the patient's medical record.
  • Ensure exam rooms are stocked, equipment and supplies are available, and assist with tasks that support the effectiveness and efficiency of the team.
  • Assist in scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
  • Prepare patients for their appointments, including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received, and available for the visit if applicable.
  • Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit and applicable health questionnaires.
  • Prepare exam rooms and stock supplies.
  • Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
  • Complete visit wrap-up, ensuring the after-visit summary is provided and patients are aware of recommendations for follow-up. This may include assisting with scheduling and coordinating follow-up appointments.

Requirements:

  • At least 1 year of customer service experience.
  • Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).

Preferred Qualifications:

  • Medical terminology.
  • Epic Health Records.
  • Telephonic customer experience.
  • Previously worked in a healthcare setting.