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HiEd Systems Engineer

2 months ago

Culver City, California, United States Apple Full time
About the Role

We are seeking a highly skilled HiEd Systems Engineer to join our Apple Education team. As a key member of our team, you will play a critical role in helping institutions transform their teaching and learning environments while growing top-line revenue for Apple.

Key Responsibilities
  • Provide technical sales consulting and support to customers, helping them to understand the deployment, management, integration, and security needs within their organizations.
  • Collaborate with internal and external partners to create plans for solutions and new use cases, and then help drive execution of the solution.
  • Guide customers on their journey to choose the right technical architecture to achieve their goals, providing pre-sales technical support for new educational institution opportunities.
  • Develop new initiatives, programs, tools, requirements, and practices for our Field Engineering and Sales teams, constantly improving sales territory outcomes and contributing to the broader organization.
Requirements
  • Bachelor's degree or equivalent experience.
  • 10+ years of experience in a related field.
  • Deep knowledge of Apple products and services.
  • Deep understanding of the infrastructure needed to support education environments on Apple platforms, as well as where our partners can provide solutions.
  • Ability to help identify a customer's existing investments, advocate for standard processes, and align resources to accelerate their implementation.
Preferred Qualifications
  • Ability to understand customer needs and their organization's priorities, initiatives, and transformation goals.
  • Success is a result of careful planning, and the HiEd Systems Engineer collaborates with the account team to ensure that the account plans include the right technical motions and owns that part of the plan.
  • Strong collaboration, attention to detail, and technical guidance increases the technical readiness of customers, which is the platform on which the account team builds success for our customers.
About Apple

At Apple, we're committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.