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Bartender/Beer Service Professional

2 months ago

Costa Mesa, California, United States AEG Full time
About the Role

The Bartender/Beer Service Professional is a key member of our hospitality team at the Orange County Fairgrounds. This part-time position is responsible for providing exceptional service to our guests, ensuring a memorable experience for all who visit our venue.

Responsibilities
  • Guest Service: Demonstrate a high level of professionalism and personability in all interactions with guests, ensuring a positive and welcoming atmosphere.
  • Bar Operations: Follow pre-shift notes and bar menus to provide accurate and efficient service, maintaining a clean and well-organized workspace.
  • Alcoholic Beverage Service: Serve drinks responsibly, adhering to state and federal regulations, and ensuring guests' IDs are verified for age requirements.
  • Product Knowledge: Develop expertise in various beer, wine, and spirits available, and suggestively upsell products to guests to enhance their experience.
  • Communication: Effectively communicate with guests, colleagues, and management to resolve any issues or concerns.
  • Intoxicated Guest Situations: De-escalate confrontational situations, and contact management or security as needed to maintain a safe environment.
  • Inventory Management: Request additional products or restock as required, and maintain accurate records of sales and inventory.
  • Cleanliness and Sanitation: Ensure the bar area is clean and sanitary at all times, and maintain equipment in good working condition.
Qualifications
  • Consistency and Reliability: Demonstrate a strong work ethic and commitment to attendance and punctuality.
  • Task Prioritization: Ability to prioritize tasks in a fast-paced environment, ensuring efficient service and a positive guest experience.
  • Self-Directed Team Player: Work effectively in a team-oriented environment, taking initiative and direction as needed.
  • Excellent Customer Service: Provide exceptional service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Flexibility: Ability to work a flexible schedule, including nights, weekends, and long hours, as needed.
  • Physical Demands: Stand for long periods of time, and maintain a high level of energy and enthusiasm throughout shifts.