Police Communications Technician

3 weeks ago

Pueblo, Colorado, United States State of Colorado Full time
About the Position:

This role exists to execute internal and external communications between institution police, medical staff, ward staff, and other sources to establish a functional and safe environment for CMHIP patients and staff.

Duties in the Position Include:
  • Receives and Records Emergency and Routine Police Complaints:
    • Receives and records emergency and routine police complaints
    • Must calm callers to obtain information, clarifies, confirms, and analyzes the situation to determine course of action and adapts guidelines to fit individual situations
    • Transmits information to police officers utilizing dispatch radios, listens for certification of officer safety to determine if additional help is needed, weighs importance of calls to prioritize them
    • Accesses CCIC/NCIC database for officer safety purposes
  • Provides Telephone Switchboard Assistance:
    • Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing, and internal calls to determine where to refer callers
    • Explains the system to employees and patients, logs various telephone calls, acts as information regarding telephone numbers
    • Reports and logs telephone trouble for repair service, follow up for resolution
  • Monitors and Responds to the Emergency Telephone:
    • Monitors, answers, and responds accordingly to the 911 emergency telephone regarding fires, life-threatening medical emergencies, escapes, and dangerous patient situations
    • Must listen and calm callers to obtain necessary information, determine the level of response, locate/notify the appropriate response team
    • Continuously assess the situation to determine if more assistance is required until the end of the emergency, must make critical decisions immediately as to priority of assistance
  • Locates Personnel through Paging Systems:
    • Lociates personnel through paging systems
    • Alphanumerically pages units and individuals during disaster drills and emergencies
    • Maintains and updates alpha page system, conducts weekly testing of alpha page system for quality assurance purposes
  • General Clerical Office Work; Monitor and Distribute Restricted Keys:
    • Provides general clerical office assistance as it pertains to the work unit
    • Creates and deletes employee computer locations system
    • Assists in training of new employees, monitors and distributes restricted key sets to authorized personnel
  • Other Duties as Assigned:
    • Responds to emergency preparedness situations
    • Must make critical decisions immediately regarding response to various situations and notification processes
    • Required to assist per recommendations from the Appointing Authority and/or Supervisor, should other duties within reason arise such as covering all shifts
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights:
  • Minimum Qualification:
    • One (1) year of experience in Public Safety Emergency Communications Dispatching
  • Substitution:
    • Completion of an authorized Communications Training Officer Program or equivalent will substitute for the required experience
  • Preferred Qualifications:
    • Familiarity with public safety communications
    • Previous operation on a digital trunked radio system
    • Familiarity with CCIC/NCIC query and entry
    • Current or previous OSN for CCIC/NCIC access
    • Large facility telephone switchboard operation experience
  • Conditions of Employment:
    • A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons
    • Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position
    • Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges
    • Additionally, you will be required to take and pass a drug screen
    • Must successfully pass a TB (tuberculosis) Test
    • COVID 19 & Influenza Vaccination Required
    • Shift Work: 7am – 3 pm; 3 pm – 11 pm; 11 pm – 7am
  • APPEAL RIGHTS:
    • If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director
Supplemental Information:

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.

Please click the following link for detailed information:

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title.

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