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Leasing Professional

2 months ago

Fort Worth, Texas, United States Indio Management. Full time
Job Overview

Indio Management is seeking a highly motivated and customer-focused Leasing Professional to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents and prospects, ensuring a seamless leasing experience.

Key Responsibilities
  • Meet and greet prospects, presenting the features and benefits of our properties and securing lease agreements from qualified individuals.
  • Follow up on prospective residents, marketing our community to telephone prospects and converting phone calls to tours, property tours to leases, and internet leads to tours and leases.
  • Show apartment homes to prospective residents, adhering to proper procedures and safety guidelines.
  • Ensure guest cards are complete, entered into our property management software, and completed for prospects.
  • Prepare and complete all lease-related paperwork, from the application process through move-out, including processing rental applications, preparing move-in information, lease files, renewal letters, and leases.
  • Participate in answering phones, taking messages, responding to email leads and inquiries, filing, and entering work orders in our property management software.
  • Provide quality customer service and timely response to customer requests and complaints.
  • Develop and maintain first-class customer service relationships with prospects and residents.
  • Perform community inspections, pick up litter, and report any maintenance needs to our Service Team.
  • Assist with shopping competitive properties and maintaining thorough product knowledge of our properties, sister properties, corporate housing partners, and competitors.
  • Assist the Community Director and other team members in developing and implementing effective marketing goals to increase traffic and leads.
  • Assist with resident functions and as directed by the Community Director and other team members.
Requirements
  • High School diploma or general equivalent degree (GED)
  • Associate's or Bachelor's degree preferred
  • Minimum of 6 months of experience in a customer service or sales-related position
  • Previous experience in residential property management a plus
What We Offer
  • Medical, Dental, Vision Insurance
  • 401K + Company Match
  • 3 weeks of Paid Time Off (PTO)
  • 15 Paid Company Holidays