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Customer Service Representative in Automotive

2 months ago

Rutland, Vermont, United States Alderman Auto Group Full time
Position Overview

As a Customer Service Representative in the automotive sector, you will be responsible for enhancing our clients' experience in the service area. Acting as the initial point of contact, you will possess a comprehensive understanding of our product offerings and customer service protocols. Your role will involve welcoming vehicle owners as they arrive and clearly communicating the repair procedures. Our Service Advisors are dedicated professionals who take pleasure in assisting others. We encourage candidates with backgrounds in customer service, retail, hospitality, or similar fields to apply, even if they are new to the automotive industry.

Benefits and Perks at Alderman Auto Group

  • Recognized culture prioritizing employee well-being
  • Assistance with relocation
  • Paid holidays and vacation time
  • 401(k) profit-sharing plan
  • Comprehensive medical plan with health savings options
  • Dental coverage
  • Disability insurance
  • Participation in our weekly performance bonus program – potential earnings of up to $150 or more per week
  • Opportunities for internal promotions – 80% of our leadership team began their careers in entry or mid-level roles at Alderman Auto Group
  • Timely payment – all employees receive 100% of their earnings every Friday

Key Responsibilities

  • Manage the flow of the service lane, ensuring customers receive prompt, courteous, and effective assistance.
  • Take charge of the customer experience by executing additional tasks that contribute to a positive impression of the dealership.
  • Provide exceptional support for all customer inquiries, whether in person or via phone, ensuring no customer is overlooked.

Qualifications

  • Friendly and organized demeanor
  • Proven ability to lead and manage others
  • Strong time management capabilities
  • Excellent communication skills with customers
  • Professional appearance and grooming
  • Clean driving record
  • Willingness to undergo a pre-employment background check and drug screening