Customer Service Representative

2 weeks ago


Clearfield, Utah, United States VASA Fitness Full time
Member Experience Specialist

At VASA Fitness, we're committed to creating an exceptional experience for every guest and member. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience to our members and guests every visit.

Key Responsibilities:

  • Deliver exceptional customer service by greeting guests and members with a smile, eye contact, and courteous tone.
  • Anticipate and respond to guest and member needs by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats to provide expert guidance to our members.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with your team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

What We Offer:

  • A competitive, all-encompassing benefits package, including healthcare benefits for employees who work 20+ hours per week.
  • Two complimentary gym memberships for employees and the opportunity to give one away.
  • 401k options and a supportive work environment.

At VASA Fitness, we're passionate about creating a culture centered on unity, passion, love, integrity, fun, and trust. If you're a team player who is dedicated to delivering exceptional customer service and creating a positive experience for every guest and member, we'd love to hear from you



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