Commercial Collections Specialist

2 days ago

Cincinnati, Ohio, United States DeHaan & Bach LPA Full time
Job Title: Commercial Collections Specialist

We are seeking a highly skilled Commercial Collections Specialist to join our team at DeHaan & Bach LPA. As a key member of our collections team, you will be responsible for maintaining a portfolio of commercial collection accounts for high-level clients.

Key Responsibilities:

  • Maintain a growing portfolio of commercial collection accounts for high-level clients.
  • Negotiate payment arrangements with debtors to secure payment of outstanding account balances.
  • Consistently attempt to contact debtors via phone, email, and letter to maintain portfolio touch objectives.
  • Document files and databases with results of debtor contacts to keep clients up to date.
  • Exhibit exemplary customer service in all interactions.
  • Communicate with management regarding account status and challenges.
  • Skip tracing to determine debtor address and contact information.
  • Comply with all federal, state, and local laws, including the FDCPA.
  • Meet monthly performance expectations.

Requirements:

  • High school diploma or additional education preferred.
  • Collections experience helpful but not required.
  • Bilingual and/or Spanish speaking beneficial but not required.
  • Good written and oral communication skills.
  • Organized, results-driven individual with attention to detail.
  • Positive attitude.
  • Basic computer skills.
  • Willingness to submit to background and drug screens.

What We Offer:

  • Competitive pay.
  • Collection Bonus Program.
  • Medical/Dental Benefits Available (FTE).
  • Individual Retirement Plan (3% Match).
  • Life Insurance, AFLAC, Paid Time Off (FTE).

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