Pet Care Reception Specialist

2 weeks ago

McKinney, Texas, United States PetSuites Full time

Pet Receptionist at PetSuites

At PetSuites, we are dedicated to our mission of "Pet Lovers Delighting Pet Lovers," and we exemplify this through our values of being Playful, Passionate, Personal, and Professional. As a Pet Receptionist, you will serve as the vital first point of contact for our clients. Your role encompasses managing arrivals and departures, processing bookings, selling service packages, welcoming guests, and addressing inquiries.

Why Choose Us:

  • We prioritize collaboration and seek individuals who share our enthusiasm for animal care, outstanding customer service, and meticulous attention to detail.
  • We provide a nurturing work atmosphere that encourages personal and professional development.
  • You will work alongside a team of dedicated professionals committed to delivering exceptional service.

Essential Qualifications:

  • A genuine passion for animal welfare, particularly for dogs and cats.
  • Strong customer service abilities and the capacity to address diverse client needs.
  • Exceptional attention to detail and the ability to manage multiple tasks efficiently.
  • Effective communication skills and a commitment to fostering long-term client relationships.
  • Willingness to work during weekends, holidays, and in various settings.
  • Capability to lift up to 60 lbs and manage dogs of varying sizes.
  • Proficiency in Microsoft Office and familiarity with computer systems.

Key Responsibilities:

  • Deliver outstanding customer service by treating each client with respect and value.
  • Efficiently manage bookings and appointments.
  • Process transactions and maintain precise records.
  • Ensure the facility remains clean, safe, and exceeds client expectations.
  • Communicate effectively with team members and clients to resolve any issues promptly.

Daily Activities:

Each day, you will bring a positive mindset to your role, eager to assist pet owners and their beloved companions. From managing check-ins to responding to questions, your objective is to provide personalized solutions and exceptional service. Expect a variety of tasks that include engaging with pets, assisting clients, and upholding a clean environment.

Employee Benefits:

As a full-time member of our team, you will enjoy benefits such as Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, 401k matching, and more. At PetSuites, we are leaders in the pet resort industry, offering premium services for dogs and cats in a vibrant and contemporary setting.

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