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Service Engagement Associate

2 months ago

Albuquerque, New Mexico, United States Fidelity Investments Full time

Customer Service Associate

Location: Remote

Position Overview:

Are you dedicated to assisting others and creating a positive impact? Join our team as a Customer Service Associate, where your role will involve delivering exceptional phone-based support without requiring a financial background. We provide comprehensive training, a collaborative environment, and numerous opportunities for professional development to ensure your success.

Work Schedule: Monday to Friday, with training sessions scheduled from 7:30 AM to 4:00 PM. After training, you will need to be available for an 8-hour shift between 7:00 AM and 10:00 PM.

Primary Duties:

  • Build rapport and demonstrate empathy towards clients
  • Provide professional assistance while achieving organizational objectives
  • Utilize internal resources effectively to resolve inquiries
  • Exhibit outstanding customer service skills and problem-solving capabilities
  • Proactively seek knowledge and expertise to address challenges

Qualifications:

  • Degree or relevant experience in customer service
  • Strong listening and empathetic communication skills
  • Exceptional verbal and written communication abilities
  • Adaptability to various work environments
  • Proactive approach to problem-solving

Career Advancement:

As a Customer Service Associate at Fidelity, you will have the opportunity to explore diverse career paths and receive guidance from your supervisor to help you achieve your professional aspirations.

Company Overview:

Fidelity Investments is committed to enhancing the financial well-being of its clients through investment and planning services. Join us to build a fulfilling career that positively influences lives and communities.

Employee Benefits:

We offer a comprehensive range of benefits and programs, including adoption assistance, parental leave, retirement planning, health insurance, educational benefits, and more.