Automotive Service Coordinator

3 weeks ago


Eugene, Oregon, United States Volkswagen Eugene Full time

About the Role:

As an Automotive Service Coordinator at Volkswagen Eugene, you will play a vital role in delivering exceptional customer experiences and ensuring seamless operations within our service department. Your primary responsibilities will include greeting customers, assessing their vehicle service needs, communicating effectively with service technicians, and managing workflow to guarantee efficient and prompt vehicle servicing.

About You:

To succeed in this position, you should possess strong customer-facing skills, a solid understanding of automotive services, and the ability to thrive in a fast-paced environment. Previous experience in automotive service, customer service, or a related field is required. Additionally, you should be proficient in communication, both verbal and written, have excellent organizational and problem-solving skills, and be able to multitask efficiently.

Key Responsibilities:

  • Greet Customers:
    • Welcoming customers, assessing their vehicle service needs, and addressing any concerns they may have
  • Coordinate Services:
    • Communicating with service technicians to ensure accurate and timely completion of services
    • Maintaining clear records of customer interactions, work orders, and repair history
  • Administrative Support:
    • Preparing invoices, processing customer payments, and assisting with scheduling service appointments

Benefits:

  • Competitive salary: $55,000 - $65,000 per year, based on qualifications and location
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Employee vehicle discounts and service perks
  • Ongoing training and development opportunities


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